LiveCue › Privacy explained

Does LiveCue record your calls?

No. LiveCue never receives, records or stores your audio. Here is what happens during a call, step by step. The privacy policy has every detail.

How speech becomes text

LiveCue hears only the tab you choose: the one you share with the web app, or the one you click the LiveCue icon on in the Chrome extension, and only after you press Start. Chrome's speech recognition turns the words in your call into text, using Google's speech service. In private mode, Chrome does this on your computer instead, and the audio doesn't leave it. Either way, LiveCue receives only text.

Hear me is different, and only if you want it: in the web app, LiveCue can also hear your microphone, so that after the call you see how you answered. It asks once, at your first Start, and stays off unless you say yes. Your words become text the same way, never show during the call, and are never answered. It hears your microphone even while you're muted in the meeting, so pause it with the "Hearing you" button when you like, or turn it off in Settings.

What LiveCue sends to answer a question

Only text: the question it spotted, or what you typed or sent with Ask. A question carries up to 10 lines said just before it, so details such as numbers go with it. If you add notes about the job, or a CV profile for Expert answers, those are sent with your questions so the answers fit.

What LiveCue keeps

• Your email address, to create and secure your account, and to tell you when your credits run out (one email, at most once every two weeks). If you sign in with Google, also the name and profile picture link Google shares.
• Your credit balance and a history of your questions, up to 500 characters each, so you can see your usage.
• Your sessions: each call you use LiveCue in, with its name, when and where it happened, the job, and the questions LiveCue answered with its answers, so you can look back at them on your Dashboard. No audio. The text of what the other people said in the call is kept for 30 days, so the session can show a summary and the full transcript; turn this off anytime on your Account page. You can delete any session, or all of them on your Account page.
• With Hear me: what you said after each question and numbers about how you spoke, kept with that session; and the text of the whole call, both sides, deleted by itself 30 days after the call.
• Notes about the job, only if you write them.
• Your CV profile, saved jobs and prepared answers, only if you add them. Your CV file is read in your browser and never uploaded; phone numbers, email addresses and links are removed on your computer first.
• For the web app, a record of which setup steps each session reached and how long they took, so setup problems can be fixed. It holds no transcript, no questions and no account details.
• If you connect an AI app such as Claude or ChatGPT, which app, what you allowed it to do, and which LiveCue tools it used and when, never what was in them. The tool records are deleted after 90 days. See Use LiveCue in Claude and ChatGPT.

The everyday tools in the extension

The selection toolbar and LiveCue Reply for Gmail and Outlook are off until you turn them on, and Chrome asks you first. When you click one of their buttons, LiveCue gets the text you selected, or the email thread you're replying to, uses it to write the answer or the reply, and keeps none of it. Only counts are kept, for your free allowance: how many actions you used today and how many replies were written. LiveCue never sends an email for you: you check the reply, put it in, and press Send.

What LiveCue never does

• It never records or stores audio.
• It never uses the picture of your meeting tab.
• It never reads the web pages you visit, except the text you select or the email you're replying to, when you click one of the everyday tools' buttons. That text is never kept.
• It never sends an email for you.
• It never sells your data.
• No bot joins your meetings.

Payments

Payments go through Razorpay. LiveCue never sees or stores your card, UPI or bank details.

Deleting your data

You can edit or delete your CV profile and prepared answers on your Account page, and delete any session on your Dashboard, or all of them on your Account page. To delete your account and everything with it, email hello@livecue.in.