LiveCue › Cancellation and refund policy

Cancellation and refund policy

Last updated: 6 October 2026

LiveCue sells credits, in one-time packs and in monthly plans. Credits are added to your account as soon as your payment goes through, and they never expire. Here is when you can cancel and when you get money back.

Credit packs

Credit packs can't be refunded once the credits are in your account. They never expire, so you can use them whenever you like.

Monthly plans (Pro and Max)

• You can cancel at any time, and you won't be charged again after you cancel.
• There are no refunds for the current month or part of a month.
• Credits already added to your balance stay there and never expire. When your plan ends, your account goes back to the free plan and you can keep using the credits you have.

How to cancel a plan

Email hello@livecue.in from the email address you sign in with, and we'll cancel it. If you pay with UPI Autopay, you can also cancel the Autopay mandate in your UPI app.

When we refund you in full

Payment problems are always refunded. We refund the full amount if:

• you were charged twice for the same purchase;
• you were charged but the payment failed, or the credits never reached your account;
• a plan renewed after you had asked us to cancel it.

How to ask for a refund

Email hello@livecue.in from the email address you sign in with. Include the date and amount of the payment, and the Razorpay payment ID if you have it.

How long refunds take

Approved refunds are sent through Razorpay to the account you paid from. They usually reach you within 7 to 10 working days, depending on your bank.

See also the terms of service and the delivery policy.